Important Notice Regarding Building Access Policy

B&L Properties, the manager of the building housing Small Talk Child Enrichment Center, has implemented a new policy that requires all exterior building doors to be locked 24/7. As a result, all visitors to Small Talk must be let into the building by the staff member conducting the class at that time. Please note that the building entrance and the entrance to Small Talk are separate. Visitors must notify staff of their arrival via text message (instructions will be posted on the door).

Access Timing and Procedures

Due to this policy, attendees will not be granted access to the building until 5 minutes before the start of a class or event. Additionally, there is no guarantee that latecomers will be admitted promptly.

For example:

If you arrive at the front door at 9:05 AM for a 9:00 AM playgroup, the staff member may need a few minutes to check your text, excuse themselves from the class, and let you in, potentially causing you to miss additional class time.

If you arrive at 8:50 AM for a 9:00 AM class, you may have to wait outside for five minutes, regardless of the weather.

Please be aware that this is NOT a Small Talk policy but one imposed by the building management. If it were up to us, we would admit you as soon as you arrived, early or late. We understand this policy is not ideal, especially with young children, and we are actively working with the building managers to find a better solution.

Thank you for your patience and understanding as we navigate this situation.

Health and Safety Policy

At Small Talk, we welcome children as young as 6 weeks old. Therefore, we take extra precautions to ensure the safety and well-being of all our attendees, especially the youngest ones.

To maintain a safe and healthy environment, the following policies are in place:

Illness Policy: If you or your child is sick, please do not attend classes. If you or your child arrive visibly ill, you will be asked to leave and will not be offered a makeup class. However, if you do not show up to a class due to illness, you will have the opportunity to make it up at a later date.

Shoe Policy: Everyone, both children and adults, must remove their shoes upon entering the facility. No exceptions will be made.

Sanitization Policy: All items used during playgroups will be thoroughly disinfected before the next session by a staff member.

Staff Illness Policy: If a staff member or their child is sick, classes will either be rescheduled or refunded at the owner’s discretion.

Handwashing Policy: Both adults and children are required to wash their hands after using the restroom or changing a diaper.

Thank you for your cooperation in keeping everyone at Small Talk happy and healthy!

Make-Up Classes for Absences:

Missed classes can be made up (unless specified by a staff member) within one month of the missed class.

If a child is unable to attend a make-up class of the same type, they may attend a different type of class instead.

Sickness Policy:

If a child misses a class due to sickness, they are eligible for a make-up class within the one-month period.

If a child arrives at a class while clearly sick, they will be asked to leave to protect the health of other attendees. In this case, the missed class cannot be made up.

Make-Up Class Scheduling:

To schedule a make-up class, please contact us as soon as possible to check availability and reserve a spot in the desired class.

We appreciate your understanding and cooperation in keeping our community healthy and safe.

At Small Talk, we understand that parents have varying preferences regarding the photography and sharing of their children's images. We recognize this is a deeply personal and sensitive matter. To respect all families and ensure a comfortable environment, we ask that all adults attending playgroups or events refrain from using their phones for photography or video recording.

Taking photos or videos during playgroups or events can inadvertently capture other children, which may not align with their parents' wishes.

However, we do understand the desire to capture special moments and memories. If you wish to take a photo of your child or your child with others, please follow these guidelines:

Seek Staff Approval: Before taking any photos, ask the staff member running the playgroup if it is an appropriate time to do so. The staff member will help ensure that no other children are in the frame.

Obtain Permission: If you wish to take a photo that includes other children, you must first obtain express permission from the parents of those children.

While we cannot enforce these guidelines in totality, we kindly ask all attendees to be mindful and considerate of these requests to maintain a respectful environment for everyone.